Refund policy

Refunds are handled by Deeporax AI LTD. Write to support@youtubescribe.com from the email you paid with. This page covers subscriptions, credit packs, and chargebacks. It does not change what Stripe shows on your receipt.

How to request a refund

Email support@youtubescribe.com from the address on the Stripe receipt. Include the date of the charge, whether it was a subscription renewal or a credit pack, and a short note on why you are asking. We reply from the same inbox that handles billing questions on contact.

Timeline

We aim to answer within two working days. Approved refunds go back to the original payment method through Stripe. Your bank may take a few more days to show the credit. If we need more detail, we will ask before we close the thread.

Subscriptions

Monthly and yearly Pro can be cancelled at any time. You keep access until the end of the period you already paid. We refund a new subscription within 14 days if you have not used Pro runs in a way that spent paid compute.

A subscription is recurring access to a plan and its monthly credit grant. Cancelling stops the next bill; it does not automatically refund the current period unless you qualify under the 14-day rule above. Plan prices and credit allowances are listed on pricing.

Credit packs

Unused credits can be refunded within 14 days of purchase. Used credits are not refunded. Credits are a balance you spend on AI tools and API calls; they are not the same product as a subscription, though both live on one account.

What we do not refund

• Credits already spent on a successful AI run or API request.
• Subscription time after you have used paid compute during the 14-day window.
• Top-ups bought more than 14 days ago, even if the balance is untouched.

Chargebacks

Ask us first. A surprise chargeback may close the account while we sort it out.